Implementasi Total Quality Management (TQM) di SMK 11 MARET

Abstract

To achieve this goal, it is necessary to have human resources capable of facing global challenges in the field of education. Total Quality Management (TQM) is a management approach that can be applied in schools with the hope of bringing about positive changes that align with the developments, demands, and dynamics of society. SMK 11 Maret has implemented four TQM principles to enhance educational quality. First, emphasis on quality in the student admission process, aimed at ensuring that accepted candidates possess the potential and motivation that align with the institution's vision and mission. Second, a focus on customer satisfaction, which involves meeting the needs of students so they feel valued and receive an optimal learning experience. Third, continuous improvement through the recruitment of qualified and expert teachers, as well as performance evaluations for teachers at the end of each semester to enhance the quality of learning continuously. Fourth, involving all elements within the educational institution, including students, parents, and the community, in decision-making processes and the implementation of educational programs. By applying these TQM principles, SMK 11 Maret strives to create a better learning environment and produce graduates who are ready to compete in the workforce.