Analisis Website Dinas Sosial Sumatra Selatan Menggunakan Metode Pieces

Abstract

This study aims to evaluate the information system implemented through the official website of the Social Service Office of South Sumatra Province using the PIECES method, which encompasses six aspects: Performance, Information, Economy, Control, Efficiency, and Service. The analysis results indicate that the website has made a positive contribution to improving public services and information delivery to the community. In terms of performance, the website demonstrates basic stability, but improvements are still needed in multimedia access speed and responsiveness to mobile devices. From the information aspect, the content is relatively relevant and comprehensive, though updates are not conducted regularly and some service procedures lack detail. In the economic aspect, the use of the website provides time and cost efficiency, although further development is still constrained by budget allocation. The control aspect reveals the presence of basic security systems, but features such as audit trails and optimal personal data protection are still lacking. Regarding efficiency, the website has enhanced administrative service efficiency, although interactive digital services such as online forms are not yet available. Finally, from the service aspect, the website's interface is considered user-friendly, but further development of interactive features and improved accessibility for users with special needs is required. Overall, this information system has supported most digital service goals; however, updates and enhancements in several strategic areas are necessary to achieve a reliable, inclusive, and sustainable system.