Perlindungan Hukum Terhadap Konsumen Atas Cacatnya Produk yang Diterimanya Dalam Perdagangan E-Commerce
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Abstract
The development of digital technology has encouraged many business actors to utilize digital platforms as a medium for buying and selling. Consumers can now conduct transactions more practically without having to visit physical stores. However, this convenience often comes with problems, one of which is the receipt of defective or faulty products. A defective product is one that does not meet the specified requirements and fails to comply with established quality standards. Consumers often do not receive adequate responsibility from business actors for the losses caused by such defective products. This situation clearly contradicts consumer rights guaranteed by law. Law Number 8 of 1999 concerning Consumer Protection serves as the legal basis for providing protection to consumers, including in cases involving defective products. This study aims to analyze the form of legal protection available to consumers and the responsibility of business actors for the damages caused by defective products, by referring to the provisions stated in the Consumer Protection Law.
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References
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